IT HELPDESK

What upskill it helpdesk do for clients:

Fully managed it helpdesk service to improve your it support

Upskill offers a fully managed service that includes a dedicated it helpdesk virtual assistant, a customer success manager, quality control supervision, on-demand training, a complimentary task management app, and more.

1. Ticket management
   • Handle support tickets, prioritize issues, escalate critical problems, and ensure timely resolutions.
2. Troubleshooting
   • Diagnose and troubleshoot hardware and software issues remotely, providing effective solutions to minimize downtime.
3. System monitoring
   • Monitor it systems, network performance, and security alerts to proactively identify and address potential issues.
4. Software installation and updates
   • Manage software installations, updates, and patches to keep systems secure and up-to-date.
5. User support
   • Assist users with technical issues, provide step-by-step guidance, and offer training on new systems or software.
6. Network configuration
   • Set up and configure network devices, manage ip addresses, and ensure network connectivity and security.
7. Data backup and recovery
   • Implement data backup solutions, monitor backup processes, and assist with data recovery when needed.
8. It asset management
   • Track and manage it assets, maintain inventory records, and coordinate with suppliers for procurement and maintenance.
9. General administration
   • Handle administrative tasks such as documentation, reporting, and scheduling it maintenance activities.
10. Appointment scheduling
    • Coordinate and schedule it support appointments, respond to queries, and ensure prompt follow-up on unresolved issues.