CUSTOMER SERVICE REPRESENTATIVE

Upskill CSR offers comprehensive customer support services including 24/7 live chat to ensure high customer satisfaction scores and assist with onboarding and acquisition. They provide after-hours support or round-the-clock coverage, and can offer product recommendations and guidance through customer surveys.

Schedule a Video Consultation!

CUSTOMER SERVICE REPRESENTATIVE
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CUSTOMER SERVICE REPRESENTATIVE

$999.00 – $20,389.80

Upskill CSR offers comprehensive customer support services including 24/7 live chat to ensure high customer satisfaction scores and assist with onboarding and acquisition. They provide after-hours support or round-the-clock coverage, and can offer product recommendations and guidance through customer surveys.

Schedule a Video Consultation!

Description

What can Upskill CSR do?

1. Live chat

  • Enable round the clock chat support and ensure exceptional csat scores for your business.

2. Customer onboarding and acquisition

  • Your assistant can answer critical questions and guide customers before and during onboarding process.

3. After hours & 24/7 coverage

  • Get 1 CSR to enable after hours support, or a team to enable 24/7 coverage.

4. Product recommendation and guidance

  • They can create, distribute, and collect customer surveys, compiling the results in a datasheet.

5. Email and ticket support

  • Upskill CSR can escalate and resolve support emails and tickets in your CRM.

6. Phone support

  • Your csrs can serve on your customer support hotline or compliment your existing team.

7. Order processing and refunds

  • Your assistant can process orders, shipping, refunds and can connect with vendors/suppliers real-time.

8. Deliver quotes and estimates

  • Upskill SDRS can execute cold calling campaigns and answer queries using scripts.

Additional information

Price

Month, Six months, Year
Time

Full time, Halftime
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